About / FAQS

ROOTS OF LONGEVITY

By Stephanie

"Your Roots-

             Strand Strong!!"

ABOUT ME


My story began back in 2019 when I was approached by a woman who loved the health and beautiful of my hair. As time went on, I was getting more complements from people inquiring about my hair and the products I use. I told them I made my own natural and organic products. Well, it wasn’t until 2 months later when I was approached by a woman who asked me if I was going to start my own haircare line? It never crossed my mind, I didn’t know what to say, I told her I hadn’t thought about it. She said if I did, she would buy my products and certain others would as well. She said people like the idea of natural and organic products that is chemical free. She gave me something to think about. But as time passed, I forgot until another person mentioned it to me then another and so on. I thought is there something to this? I keep getting questioned about starting a business. I started thinking about it often and questioning myself if this was what I wanted to do, and the answer is yes. I want people to get the same benefit and experience healthy, strong beautiful hair like me. So, I wrote out my plan, set my goals, and embarked a haircare journey to change the way people view and manage their hair. My resolve is to deliver high quality natural, organic, free of dyes and chemicals, gluten and cruelty free products customers can use in their daily haircare regime. I set the stage for what is now my new haircare line “Roots Of Longevity By Stephanie."

Stephanie

FAQS

Questions Not Listed?
A form on the website is provided for you. Please submit the form with a detailed message and you will receive a response within 72 hours.

  • What are your business hours?

    Hours of operation is Monday-Friday 9a-5p. Saturday & Sunday closed. If no response when you call, please leave a detailed message including your name, number, and reason for call. You will receive a call back within 24 hours. 


  • What type of payment methods do you accept?

    Visa, MasterCard, Discover Card, American Express Card, and PayPal. No PayPal account needed to use your Credit or Debit Card with purchase. All payment information is secured by PayPal.


  • Refund/Return Policy?

    Due to the health and safety of the customers during this time, currently, there is a no refund/return policy. Please check back at a later date for changes within this policy. 


  • What Is the shipping policy?

    Allow up to 2-7 business days excluding holidays. Depending on geographical location, it may take up to 7-14 business days. Please note shipping time do not include the average 1-2 business day processing time it takes for the order to ship out.


  • Do you ship internationally?

    TBA. More information to follow.

  • Do I need to create an account?

    No account needed. You will need to provide an email address as confirmation when you purchase your product.


  • Do you sell other products?

    There will be more various types of oils and additional haircare products coming soon.


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