COMMON FAQs
Our products are made with only the finest natural and organic ingredients, free from harsh chemicals, parabens, sulfates, and artificial fragrances. We believe in using nature's goodness to nourish and protect your hair.
Yes, our products are designed to be gentle and effective for all hair types, including dry, damaged, curly, straight, color-treated, and virgin hair.
Our product descriptions include information on the benefits and suitability for different hair types. If you're still unsure, feel free to contact us and we'll be happy to help you choose the best product for your hair needs.
Yes, our products are 100% vegan and cruelty-free. We're committed to animal welfare and never test on animals or use animal-derived ingredients in our products.
Yes, our products are designed to be used on both hair and scalp. Our scalp serums and treatments are formulated to nourish and soothe the scalp while our shampoos and conditioners are gentle enough for daily use.
Thank you for considering our hair products! Due to the nature of our small business, we're unable to offer returns or exchanges on our products, as the cost of processing returns and exchanges is prohibitively expensive. As a small business, we strive to keep our costs low and our prices competitive. We strive to provide high-quality products that meet your needs, and we are confident that our products will work well for you. If you have any questions or concerns, please don't hesitate to reach out to us.
We provide detailed instructions on our product labels and website.
We offer a range of natural and organic haircare products, including shampoos, conditioners, styling products, hair masques, and cremes. Our products are free from harsh chemicals and are designed to nourish and protect your hair.
Our products are labeled with specific hair types in mind (e.g. dry, damaged, oily). If you're unsure, our team can help you choose the best product for your hair type. You can also read our product descriptions and reviews to get a better idea of what each product does.
You can place an order online through our website, social media platforms, and Etsy. We accept various payment methods, including credit cards and PayPal.
Yes, all of our new products will be formulated to work with a variety of hair types, including Straight hair, Wavy hair, Curly hair, Kinky hair, Tight curls, Loose curls, Spiral curls, Fuzzy hair, Coily hair, Zig-zag hair, S-curl hair, Afro-textured hair, Relaxed hair, Permed hair, Virgin hair, Chemically treated hair, Colored hair, Shaved hair, Pixie cut hair, Layered hair, Bobbed hair, Short hair, Long hair, Thick hair, Thin hair, Fine hair, Coily hair, Spiral hair, Tightly curled hair. Additionally, there are also sub-categories such as 2A, 3B, 4C, and so on, which describe the specific texture and pattern of the hair. Our goal is to provide products that cater to a wide range of hair needs and preferences.
Yes, our new products will offer some exciting benefits that moisturizes and nourishes dry, damaged hair for a healthy, silky texture, repairs and protects hair from environmental stressors and heat styling, enhances shine and luminosity for a radiant, youthful appearance, and reduces frizz and flyaways for a sleek, manageable style. Our features will consist of Lightweight, non-greasy formula that absorbs quickly into hair, Leave-in treatment or styling product for versatility and convenience, and Plant-based antioxidants and vitamins to combat free radicals and promote healthy growth. We're really proud of the progress we've made and can't wait to share more with you!
Our hair care products cater to both children and men! We understand that everyone's hair needs are unique, and our products are designed to be gentle and effective for all ages.
Yes, we ship worldwide! Please note that international shipping rates and delivery times may vary depending on your location.
Our products are designed to be used in moderation and can last for several months (for our oils) and 12-months for our other hair products.
Yes, our products are safe to use on color-treated hair.
Yes, we have products specifically designed to address common hair concerns like dandruff, frizz, and dryness. Our products are made with natural ingredients that work to soothe and calm the scalp, while also nourishing and moisturizing the hair.
Yes, we offer discounts and promotions. Be sure to check out our website, Etsy, and Amazon, and follow us on all of our social media platforms to stay up to date on our latest offers!
We recommend storing our products in a cool, dry place, away from direct sunlight. This will help preserve the potency and shelf life of our natural ingredients.
Currently, we only sell our products online. However, we're working to expand our distribution channels and may partner with local retailers in the near future.
You can reach us by phone, email, or through our website's contact form.
Our business hours are Monday-Friday, 9am-5pm EST. We'll respond to inquiries within 24-48 hours.
Check our website and all of our social media platforms often for announcements on new product arrivals. Sign up for our newsletter or follow us on social media!
We're always working on new and exciting products to help our customers achieve their hair goals! While we can't reveal too much just yet, we can confirm that we're working on a few new launches that we think you'll love.
We're hoping to release some new products later this year, but exact dates are still TBD. Keep an eye on our website and all of our social media channels for updates and sneak peeks!
We get requests on a daily basis and we would
be happy to help with that! But, in the future. We appreciate your interest in our products and we do plan to gather feedback and suggestions at a later date which will help our production roadmap and prioritize future products.
HAIR TIPS TO REMEMBER
The frequency of washing your hair depends on your hair type, lifestyle, and personal preferences. Generally, it's recommended to wash your hair 2-3 times a week, as over-washing can cause damage by stripping your hair of its natural oils, leading to dryness, brittleness, dandruff, frizz, and breakage. If you have oily hair, you may need to wash it more frequently, while those with dry or curly hair may already be prone to dryness and may benefit from washing it less often. Over-washing can also lead to irritation and flakiness, making it look dull and unhealthy. Listen to your hair's needs and adjust your washing routine accordingly to maintain a healthy balance of moisture and prevent damage.
For dry hair, it's essential to use gentle, nourishing and moisturizing products and avoid harsh treatments that can strip the hair of its natural oils. Start by using our Keratin & Ginger Probiotic Lather Shampoo and Peppermint & Tea Tree With Keratin And Rosemary Conditioner with our Head Of Hair Masque on your wash day and one of our many oils to deeply nourish your hair and locks. When towel-drying, gently blot excess water instead of rubbing, and avoid using heat styling tools or hot water, as these can further dry out the hair. Instead, let your hair air-dry or use a microfiber towel or an old t-shirt to gently blot away excess moisture. Finally, use our Leave In Hair Conditioner and one of our Cremes to help lock in moisture and add shine to your hair and locks.
To prevent split ends, it's essential to maintain a healthy hair care routine. Use a wide-tooth comb or a detangling brush to gently detangle your hair, especially when it's wet, as rough handling can cause split ends. Avoid using heat styling tools or harsh chemicals too frequently, and instead, opt for gentler alternatives like air-drying or using a microfiber towel. Additionally, consider getting regular trims to prevent split ends from traveling up the hair shaft and to keep your hair looking healthy and vibrant.
To promote hair growth, consider incorporating the following haircare tips into your routine: massage your scalp regularly to increase blood flow and stimulate hair follicles, use our line of Roots Of Longevity By Stephanie hair care products, avoid using heat styling tools or harsh chemicals that can damage your hair. Additionally, consider using one of our lines of Roots Of Longevity By Stephanie hair oils to nourish and strengthen your hair. It's also important to keep your hair moisturized by using our hydrating Head Of Hair Masque in your wash routine and getting regular trims to prevent split ends and breakage.
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